At Julius Baer, we are seeking a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support. The role involves maintaining system stability, coordinating across teams, managing changes, and driving automation within a dynamic, 24/7 on‑call environment.

Responsibilities

- Provide end‑user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs.
- Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices.
- Ensure the operation of core banking applications in respect to application management (2nd level support).
- Process incident tickets generated by monitoring systems and the local service desk within SLAs.
- Perform coordination and communication tasks between incident managers, application service owners, 3rd‑level support, and other IT/Business stakeholders.
- Takes over periodical on‑call duty (weekly 7x24).
- Administer change requests for application‑related process fulfillment.




- Participate in periodic releases on weekends.
- Engage in projects related to operational aspects for existing or newly integrated applications.
- Conduct routine data cleansing of the systems.
- Optimize processes and automate repetitive tasks, including handover to L1 (Control Center).
- Keep application operation documentation (knowledge database) up to date.

Qualifications
- ServiceNow specialist/administrator support skills.
- Completed IT training (Degree in Computer Science or other IT related certification).
- At least 2 years of professional experience in application support.
- Good Unix know‑how (shell scripting is an advantage).
- Knowledge of Windows OS at server level.
- Knowledge of database, AWA, Splunk, Dynatrace.
- ITIL Foundation certification.
- Ideally, experience in banking with a knowledge of financial products.
- Process‑oriented and analytical approach.
- Enthusiastic team player with strong communication skills.
- Highly motivated, proactive, and eager to learn and take on new concepts. xcskxlj
- Good written and spoken English; German is an advantage.

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📌 IT Application Support Specialist – 2nd Level Support 100% (f/m/d) (Madrid)
🏢 Bank Julius Bär Ltd.
📍 Madrid