Senior Service Now CMDB Consultant Remote · Spain

About the role

We're looking for a Senior Service Now CMDB Consultant to take ownership of the Configuration Management Database and drive its ongoing maturity within a Service Now environment. This role is ideal for a professional who started their career as a Service Now developer and has progressively evolved toward process ownership, governance, and data quality management — someone who understands the platform inside out but is now focused on making the CMDB a trusted, strategic asset across the organization.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest Service Now capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams and sharpen your English in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

Restaurant tickets for every working day

Permanent contract — we're investing in a long-term relationship

Flexible benefits: Gympass and nursery tickets through our adaptable retribution scheme

Referral bonus — bring great people in and get rewarded

Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

3–4 years of hands‑on Service Now experience, with a background in development or technical configuration





Demonstrated career progression from a technical Service Now role toward CMDB process ownership and governance

Working knowledge of Service Now CMDB, Discovery, and Service Mapping

Solid understanding of CI data modeling, relationship design, and data ingestion from multiple sources

Good grasp of ITIL‑based Configuration Management principles and governance frameworks

Familiarity with CMDB maturity models and structured improvement approaches

Strong stakeholder management and communication skills across technical and business audiences

Service Now certifications (CSA, CIS‑ITSM or CMDB‑related) — valued but not required

Familiarity with CSDM (Common Service Data Model) — a plus

Experience in large enterprise or consulting environments — a plus

Professional working proficiency in both Spanish and English (B2 or above) — required for client‑facing meetings, calls, and workshop.

What you'll do

Own and maintain the Configuration Management process in alignment with ITIL best practices

Define and enforce CMDB policies, data governance procedures, and CI class and relationship models

Execute a phased CMDB roadmap focused on data completeness, accuracy and business value

Drive CMDB adoption across IT and business stakeholders, communicating its value clearly

Configure, maintain, and optimize the CMDB module within Service Now

Work with Discovery, Service Mapping, and integrations to ensure accurate and automated data ingestion

Define and track CMDB health KPIs — completeness, accuracy, timeliness, and relationships

Establish data ownership and stewardship models across infrastructure, application, and cloud teams

Conduct regular audits and lead data remediation initiatives in collaboration with CI owners

Act as the central point of contact for all CMDB‑related topics across the organization

Provide training, documentation, and guidance to stakeholders on CMDB processes

Identify and promote CMDB‑driven use cases such as impact analysis and change risk assessment

Collaborate with the Service Now platform team on enhancements, releases, and CSDM alignment

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📌 Senior ServiceNow CMDB Consultant (Zaragoza)
🏢 Cognizant
📍 Zaragoza