Senior Service

Now CMDB Consultant Remote · Spain About the role We're looking for a Senior Service

Now CMDB Consultant to take ownership of the Configuration Management Database and drive its ongoing maturity within a Service

Now environment.

This role is ideal for a professional who started their career as a Service

Now developer and has progressively evolved toward process ownership, governance, and data quality management — someone who understands the platform inside out but is now focused on making the CMDB a trusted, strategic asset across the organization.

Why join us? HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up.

This is where your expertise makes a real difference. CUTTING-EDGE TECH — Stay sharp with the latest Service

Now capabilities and emerging technologies.

We invest in keeping you ahead of the curve. FULLY REMOTE IN SPAIN — Work from wherever you're most productive.

No relocation, no commute, full flexibility. CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off. A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work. INTEGRAL EXPOSURE — Work alongside international teams and sharpen your English in a truly multicultural environment. A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies.

You decide the direction.

What's in it for you * Restaurant tickets for every working day * Permanent contract — we're investing in a long-term relationship * Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme * Referral bonus — bring great people in and get rewarded * Competitive salary and bonuses — let's talk numbers on our first call What you'll bring * 3–4 years of hands‑on Service

Now experience, with a background in development or technical configuration * Demonstrated career progression from a technical Service





Now role toward CMDB process ownership and governance * Working knowledge of Service

Now CMDB, Discovery, and Service Mapping * Solid understanding of CI data modeling, relationship design, and data ingestion from multiple sources * Good grasp of ITIL‑based Configuration Management principles and governance frameworks * Familiarity with CMDB maturity models and structured improvement approaches * Strong stakeholder management and communication skills across technical and business audiences * Service

Now certifications (CSA, CIS‑ITSM or CMDB‑related) — valued but not required * Familiarity with CSDM (Common Service Data Model) — a plus * Experience in large enterprise or consulting environments — a plus * Professional working proficiency in both Spanish and English (B2 or above) — required for client‑facing meetings, calls, and workshop.

What you'll do * Own and maintain the Configuration Management process in alignment with ITIL best practices * Define and enforce CMDB policies, data governance procedures, and CI class and relationship models * Execute a phased CMDB roadmap focused on data completeness, accuracy and business value * Drive CMDB adoption across IT and business stakeholders, communicating its value clearly * Configure, maintain, and optimize the CMDB module within Service

Now * Work with Discovery, Service Mapping, and integrations to ensure accurate and automated data ingestion * Define and track CMDB health KPIs — completeness, accuracy, timeliness, and relationships * Establish data ownership and stewardship models across infrastructure, application, and cloud teams * Conduct regular audits and lead data remediation initiatives in collaboration with CI owners * Act as the central point of contact for all CMDB‑related topics across the organization * Provide training, documentation, and guidance to stakeholders on CMDB processes * Identify and promote CMDB‑driven use cases such as impact analysis and change risk assessment * Collaborate with the Service

Now platform team on enhancements, releases, and CSDM alignment #J-18808-Ljbffr

📌 Senior ServiceNow CMDB Consultant (España)
🏢 Cognizant
📍 España