Remoto: Teletrabajo

ph3Position Overview /h3pOur Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a general team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with work from home opportunities. /ph3Responsibilities /h3ulliSupport customers by live chat, email, and phone. /liliInteractions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. /liliYou will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution. /liliCollaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance). /liliCommunicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback. /liliTake part in support-related projects to allow you to use your unique skill set and improve our team. /liliEmbody Autodesk’s "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals – CSAT, quality, productivity, adherence and more). /liliYou are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality. /liliYou have a continuous improvement mindset and an abundance of ideas. /li /ulh3Minimum Qualifications /h3ulli1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment.



/liliYou understand the difference between technical troubleshooting and brute force. /liliExperience working to service indicators and using these to succeed for our customers. /liliElevated verbal and written skills together with composure and patient. /liliPrevious experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive. /liliHave a collaborative and consultative work style with an elevated level of integrity and accountability. /liliExperience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things. /liliEnglish Mandatory. /li /ulh3Learn More About Autodesk /h3pWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn our ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! /ph3Salary transparency /h3pSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. /ph3Sales Careers /h3pWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. /ppLearn more here: /ph3Belonging /h3pWe take pride in cultivating a culture of belonging where everyone can thrive. /ppLearn more here: /p /p #J-18808-Ljbffr

📌 Customer Support Associate (English Speaker) (Barcelona)
🏢 Autodesk
📍 Barcelona