Experteer Overview

Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.

In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You’ll collaborate with Product and Tech to fix bugs and request features, and contribute to CRM and internal data improvements.

This position combines hands-on problem solving with opportunities to grow into product or project ownership, within a supportive, AI-enabled culture.

Compensaciones / Incentivos

- Own client tickets end-to-end across chat, email, and occasional video calls for non-VIP French market clients
- Investigate account activity, profiles, and transaction history to provide accurate answers




- Proactively recommend products or solutions based on client needs
- Partner with Product and Tech to resolve bugs and feature requests requiring cross-functional collaboration
- Contribute to CRM workflow improvements and internal database enhancements

Responsabilidades

- Customer-facing experience
- Fluent written communication in French and English
- Natural problem-solver who enjoys xugodme untangling ambiguous situations
- Curiosity and ability to learn independently from documentation
- AI-fluent mindset and willingness to use AI tools to improve work
- Flexible availability including outside office hours and weekends

Requisitos principales

- hybrid work arrangement
- fast specialization
- trust-based autonomy
- hands-on mentorship
- clear career path
- growth opportunities

📌 Customer Care Manager - Account Management (Security & Administration) (Barcelona)
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