Who you are

- Experience in training, onboarding, account management or customer success roles — ideally in SaaS or tech environments. A background in hospitality is a plus

- Fluent in Polish & English; additional languages like Ukrainian, German, French, or Spanish are a plus

- Confident communicator who can simplify complex tools and engage a variety of customer profiles

- Empathetic, collaborative, and passionate about helping people succeed with technology

- Proactive & resourceful, with a sense of ownership & adaptability

- Comfortable working cross-functionally and navigating ambiguity in a fast-moving pilot context

- Familiar with CRM tools like Salesforce is a plus

What the job involves

- Onboard and train newly signed restaurant partners to TheFork Manager, ensuring a smooth start and high product adoption

- Partner with the Inside Sales team during the pre-sales process providing product expertise and tailored solutions to prospective restaurant partners

- After onboarding, take ownership of the account and be their main point of contact for any support & guidance to optimize TheFork Manager usage & experience

- Guide partner restaurants through the platform’s core features: booking widget, availability setup, table and service management, and more

- Act as a trusted advisor,



helping restaurants streamline their operations and digitize their booking processes

- Proactively identify opportunities for retraining and offer refresh sessions as needed

- Collect and share feedback from partners to help improve our onboarding flow and user experience

- Collaborate closely with Sales, and Product team to ensure alignment and deliver consistent value across the customer journey

- Stay up to date with product developments and ensure your stakeholders are informed

Benefits

- A permanent contract (that can be useful in life)

- Adaptable working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)

- Lunch vouchers available 3 working days per week

- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

- Continuous learning and development programs

- Free access to the Calm app to help you build resilience wherever you are in your mental health journey

- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

- Health insurance
- Life & Disability Insurance at no cost to the employee

- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area

- Team building events

📌 Customer Success Specialist (Barcelona)
🏢 Thefork
📍 Barcelona