As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What's the Job?

As the Head of Groups & Events , you will lead a high-performing commercial team responsible for one of the hotel's largest revenue streams. From defining strategy and maximizing conversion to ensuring flawless event delivery, you will oversee the entire Groups & Events journey while inspiring your teams to deliver exceptional results and unforgettable client experiences.

Reporting directly to the Director of Commercial, you will play a key role in achieving the hotel's commercial objectives.

Your Day-to-Day

- Lead and inspire the Groups Sales and Events teams to achieve departmental goals and deliver exceptional service.
- Execute the hotel's Groups & Events strategy in collaboration with the Director of Commercial and Revenue Management.
- Monitor group enquiries, conversion, and pricing strategies to maximize revenue opportunities.
- Support complex negotiations, escalated client requests, and high-value group business.
- Oversee the seamless handover of confirmed groups from Sales to Events, ensuring flawless execution.
- Review Banquet Event Orders (BEOs) and provide guidance to ensure operational excellence.
- Analyze market trends, competitor activity,



and lost business to identify new opportunities and improve performance.
- Maintain and update department guidelines, catering pricing, and sales systems, including Delphi and Cvent.
- Build strong relationships with key clients and regularly engage with in-house groups to ensure satisfaction and repeat business.
- Coach, develop, and support your teams through performance management, training, and continuous professional development.

What We Need From You

- Bachelor's degree or equivalent in Hospitality Management, Business Administration, Sales, or a related field.
- Minimum 8 years of progressive experience in luxury hospitality, including significant leadership experience overseeing Groups & Events operations and commercial strategy.
- Proven ability to lead, coach, and develop high-performing teams.
- Excellent negotiation, communication, and stakeholder management skills.
- Strong analytical skills with the ability to interpret market trends and business performance.
- Experience working with Delphi and Cvent is highly preferred.
- Fluent in English and Spanish; additional languages are an advantage.
- Highly organized, proactive, and able to perform under pressure in a fast-paced environment.

What to Expect From Us

- Competitive salary and benefits.
- Discounted international room rates for you and your family.
- Employee recognition programs and career development opportunities.
- Access to IHG's integral learning platform and training programs.
- Complimentary meals while on duty.
- Uniform and laundry service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey? Don't quite meet every single requirement but still believe you'd be a great fit? We'll never know unless you hit the "Apply" button. Start your journey with us today.

📌 Head of Groups & Events (Barcelona)
🏢 Intercontinental Barcelona
📍 Barcelona