Are you passionate about customer service and fluent in French? As a Customer Service Representative, you'll be the main point of contact for incoming customer inquiries and will ensure users get the support they need. This is an opportunity to work hands-on in a fast-paced environment with cutting-edge products, including music and audiovisual technology!

Key Responsibilities

Address customer inquiries through phone, email, and chat, providing efficient and solution-oriented support

Maintain thorough knowledge of our products, especially in audiovisual, music, and connectivity fields

Record and manage all call details in the system, delivering timely resolutions within SLAs

Collaborate with team members, and provide support across teams to ensure seamless service

Escalate issues when necessary to senior support, ensuring customer satisfaction and issue resolution

What Were Looking For

Language Proficiency: C2/ fluent French and a strong command of English (B2 level or above)

Experience:



At least 1 year in customer service, preferably in technical support

Technical Skills: Knowledge of signal connectivity, wireless networking, music, and AV products

Customer Focus: Strong listening skills and a proactive approach to solving customer needs

Team Player: Ability to take ownership of issues and work collaboratively to resolve them

Whats in It for You?

Competitive Salary Package based on skills and experience

Working Hours: Monday-Friday, 09:00 AM - 06:00 PM

Paid Annual Leave: 23 days

Growth Opportunities: Training, career development programs, and the support you need to reach your full potential

Vibrant Work Culture: Join a dynamic, creative team in an inspiring work environment in beautiful Barcelona!

Ready to make an impact and grow in the heart of Barcelona? Apply now and be part of our amazing team!

📌 Join Us in Sunny Barcelona as a French-Speaking Customer Service Representative!
🏢 Cross Border Talents
📍 Barcelona