Business Development / Sales / Marketing Internship Full - Time : VIE Operations & Customer Care Role Summary The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands‑on execution, basic reporting, and process follow‑up to ensure operational continuity, accuracy, and structured workflows. It is designed for a junior/intermediate profile oriented toward execution and transversal support.

Key Responsibilities Support in Recurring Operational Tasks Execute operational activities following established procedures. Monitor shared mailboxes and classify/assign incoming requests. Perform routine validations and ensure consistency in daily execution. Escalate incidents according to defined escalation paths. 2.

Internal

Coordination & Transversal Support Allocate andmonitorcases within internal tools. Coordinate actions between internal teams when process dependencies arise. Conduct initial documentation checks and support administrative steps in contracting workflows. 3.

Process

Follow up & Basic Reporting Prepare simple reports on activities, incidents, or operational KPIs. Maintain updated tracking lists and operational control files. Support the maintenance and documentation of procedures.

- Support in Projects, Testing & Improvements Participate in testing activities for new tools, processes, or system enhancements. Record results and follow up onidentifiedissues. Contribute to minor operational improvements or implementation of new workflows.





Required Skills & Qualifications Technical Skills Good command of Microsoft Office tools (Excel, Outlook, SharePoint). Ability to handle large volumes of data accurately. Familiarity with case management or CRM tools is a plus.

Soft Skills

Strong organizational skills and attention to detail. Ability to perform repetitive tasks consistently and with low errorrate. Proactive attitude toward detecting issues and seeking clarification. Good communicationskills to coordinate withcrossfunctionalteams. Collaborative mindset and willingness to learn.

Candidate Profile

Junior or intermediate profile with strong execution focus. Comfortable supporting multiple operational streams and adapting to workload peaks. Processoriented, structured, and reliable in daily task execution.

Hybrid work arrangement with flexibility between remote and office-based work Collaborative IT team environment, reporting to Team Lead No on-call rotation or after-hours requirements under normal circumstances Dynamic energy trading setting with focus on operational excellence Fully cloud-based infrastructure with emphasis on AWS technologies Opportunity to work on both operational stability and innovative cloud development projects Business Unit: Supply & Energy Management Division: BP IBERIA Minimum Base Salary: Maximum Base Salary: Pay Basis: Why this matters to us Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

We offer reasonable accommodations upon request for individuals with disabilities.

📌 Operations and Customer Care Intern (Madrid)
🏢 Engie Group
📍 Madrid