Assist Digital is a Customer Experience Management Company.

We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.

For our Valencia office we are looking for a:

Contact Center Business Manager

Who are you?

- You have superb interpersonal and leadership skills which are vital for this role, as good teamwork is important for our business success

- You have the ability to build consensus and relationships among team members, staff and employees.

- You have excellent verbal and written communication skills

- You are a creative, proactive and problem solver

- You have good organizational and time management skills

- You have a positive attitude and good presentation skills

- You possess the ability to identify opportunities for growth

- You are fluent in English and Spanish language (written and spoken)

- You have good knowledge and use of the main MS Office applications (word, excel) and e-mail

- You have working experience in the area, preferably coming from international business contexts

It is considered a plus:

- If you have knowledge of Italian.

- If you are familiar with customer-care department operations.

What are you going to do?

- You will determine contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis;

- You will provide inspired leadership for the organization and support worker communication with the management team.





- You will ensure staff members are achieving desired service levels and take corrective action, as needed.

- You will contribute information and analysis to organizational strategic plans and reviews.

- You will maintain and improve contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

- You will prepare performance reports by collecting, analyzing, and summarizing data and trends

- You will identify and address problems and explore opportunities for the center.

- You will be assisting our Human Resources department in promoting a company culture that encourages morale and performance.

- You will ensure all company activities adhere to legal guidelines and policies

What do we offer?

- A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge

- A path of growth aimed at enhancing your professionality

- Internal training to develop professional and language skills

- Ability to develop communication skills in foreign languages

- Work in a newly opened and modern office in Valencia

- Stimulating compensation package

Assist Digital in 2017 and 2021 has been certified as Great Place to Work in Italy.

#ThinkDigitalThinkAssist

JOIN US!

📌 Business Manager - Contact Center (España)
🏢 Assist Digital
📍 España