B2B CUSTOMER SUCCESS REPRESENTATIVE IBERIA

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are:

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

- Manage a portfolio of Direct Countries dealers across EMEA
- Build strong, long‑term relationships with assigned dealers
- Ensure high levels of customer satisfaction through quality service
- Act as the main point of contact for operational and service‑related topics

Order Management & Operations

- Manage and validate the orderbook for assigned dealers
- Perform order entry in SAP (ERP system)
- Track and follow up orders,



liaising with warehouses and logistics teams
- Ensure on‑time and in‑full delivery (OTIF)
- Handle operational issues such as refusals, returns and warranties

Data & Reporting

- Prepare and maintain customer order databases
- Analyze data and performance indicators to support decision‑making
- Provide reporting on key KPIs and service levels
- Ensure accuracy and consistency of customer data

Cross‑functional Collaboration

- Collaborate with Sales teams to support dealer performance and satisfaction
- Work closely with Supply Chain and Operations teams to resolve issues
- Handle dealer and sales queries efficiently and professionally

Position requirements:

Qualifications:

- Fluent English and Spanish (mandatory)
- Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
- Knowledge of SAP, Salesforce and Excel
- Strong data orientation and analytical skills
- Understanding of sales processes and logistics flows

Competences:

- Proactive and solution‑oriented
- High attention to detail and organizational skills
- Strong communication and interpersonal skills
- Ability to work cross‑functionally
- Adaptability in a fast‑paced environment

Preferred:

- Additional European language is a plus

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📌 B CUSTOMER SUCCESS REPRESENTATIVE IBERIA (El Prat de Llobregat)
🏢 Revelyst
📍 El Prat de Llobregat