Senior Product Designer B2B

As you contemplate your future, you might be asking yourself, what’s the next step?

Start your journey with us! We're seeking an experienced and highly analytical Senior Product Designer with a strong background in B2B, SaaS, or Complex Systems to join our Product Design team in Barcelona. Your mission will be to map, simplify, and automate complex customer support and retention ecosystems, creating seamless experiences for both our customers and our internal agents. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO

Join the world's leading travel subscription platform. Millions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017. More than 100 million searches per day on our websites - more than 6 billion AI daily predictions. Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts. We're the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Senior Product Designer on our Product Design team , your responsibilities will include:

- Designing for Complexity & Efficiency: Crafting intuitive solutions for complex end-to-end processes, from automated flight changes to subscription retention. You will focus on reducing cognitive load for agents and friction for users.
- Agent and Customer Experience (AX & CX) Excellence: Improving the internal tools used by our agents, and the tools used by our customers to self-serve, ensuring they are empowered with user insights.
- Leveraging Research and Insights: Use qualitative and quantitative research, market trends, and best practices to inform design decisions. Participate in user research activities and usability studies to define data-based design solutions.
- Designing with Business Impact: Leverage a deep understanding of business goals, KPIs,



and metrics to inform and guide design decisions, connecting design strategies to measurable outcomes.
- Systems Thinking & Service Design: Using Service Blueprinting to understand and design how service levels, internal processes, and tools interconnect. You don’t just design screens; you design the "machinery" behind the service.
- Conversational AI & VUI: Leading the design of Voice AI and Chatbot flows. You will define how our AI interacts with users over the phone and chat to solve problems autonomously.
- Visualizing Logic: Translating intricate business rules and technical constraints into simple, elegant visual flows and diagrams.
- Beyond the "Happy Path": Deep-diving into corner cases and error handling. You understand that in travel operations, the "edge case" is where the design is truly tested.
- Delivering Technical Specs: Collaborating closely with Front-end engineers to provide functional specs, leveraging and contributing to our Design System to ensure scalability and code consistency.
- Strategic Stakeholder Management: Aligning with operations and product leads to connect design decisions with operational KPIs, service level agreements (SLAs), and performance metrics, and manage expectations throughout the project lifecycle. Effectively communicate the value of the designs, demonstrating how they contribute to business success, and influence stakeholders by showcasing the potential impact on user experience and key performance indicators.

What you need to succeed:

Good to have: Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

- Experience : 5+ years in Product Design, with a significant part of that time spent on B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products.
- Service Design Mastery : Proven experience in mapping complex user/agent journeys.
- Systems Thinking : Ability to see the "big picture" and understand how a change in one part of the flow affects the entire ecosystem.
- Logic & Flows: High proficiency in flow visualization (using tools like FigJam, Miro, or Lucidchart) to explain complex logic before moving to high-fidelity UI.
- AI Curiosity :



A genuine "hype" and proactive attitude towards AI tools and Generative AI opportunities. You are ready to lead the change in how the company handles automated requests.
- Data-Informed : Ability to use qualitative and quantitative data to justify design choices that improve efficiency and resolution rates.
- Experience working with existing component libraries and design systems , providing clear specs for developers.

- Bonus Skills and Experience: Experience in Conversational UX or Voice User Interface (VUI) design.
- Bonus Skills and Experience: Background in travel tech or complex booking/disruption management systems.
- Bonus Skills and Experience: Familiarity with how AI models (LLMs) are integrated into product UI/UX.

Note: Please note that applications without a link to a portfolio will not be considered for this role.

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here's what we offer:

- Compensation package including Prime Plus membership, competitive salary and benefits package, adaptable benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth with benefits like Coursera access, soft skills workshops, tech training, leadership development, onboarding program.
- Grow opportunities to empower your career with the eVOLVE Program and internal mobility.
- Hybrid home-office model focused on outcomes and work-life balance.
- Team events, social activities, and a culture that values flexibility and openness.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.

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📌 Senior Product DesignerB (Barcelona)
🏢 Talent
📍 Barcelona