Experteer Overview
In this role you will drive the end-to-end customer advocacy lifecycle, turning authentic customer experiences into compelling narratives that support sales and marketing. You will cultivate relationships across C-suite to practitioners, uncover business outcomes enabled by Cisco, and amplify these stories across channels. You’ll lead multi-format storytelling programs, align with Sales, Product, and Marketing, and measure impact on deal velocity and customer loyalty. This opportunity lets you shape market credibility and demonstrable real-world value through customer voice.

Compensaciones / Incentivos
• Develop and execute multi-month storytelling programs for global customers across channels
• Manage customer storytelling projects aligned to Sales, Product, and Marketing priorities
• Research customer relationships to identify diverse, differentiable story angles
• Act as advocacy liaison to Sales, Product, and Marketing, translating GTM needs into storytelling opportunities
• Lead customer storytelling activation for regional Cisco Live events, including recruitment and content development




• Maintain advocate relationship data, customer contacts, and storytelling engagements
• Measure content effectiveness against digital marketing KPIs
• Forecast and manage budgets for storytelling initiatives in compliance with policies

Responsabilidades
• 7+ years in customer-facing roles, with focus on customer marketing, advocacy programs, or B2B storytelling
• Experience in fast-paced, technical environments (enterprise networking, AI, Cloud, or DevOps preferred)
• Proven ability to develop advocacy strategies that support sales and marketing objectives
• Exceptional writing, editing, and interviewing skills, with the ability to simplify complex technical data
• Strong organization and stakeholder management across multiple initiatives
• Passion for customer voice, social proof, and customer evidence
• Comfortable working independently and in cross-functional teams
• Proactive, curious, and open to feedback to ensure high-quality deliverables

Requisitos principales
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📌 EMEA Customer Advocacy Manager (Madrid)
🏢 Cisco Systems
📍 Madrid