Job Description

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Join Vonage and help us innovate cloud communications for businesses worldwide!

Why This Role Matters

The Senior Sales Operations Consultant is a key operational partner to the API Sales organisation, responsible for ensuring accurate, timely, and compliant execution of sales commission processes, quota management, and operational reporting. This role works at the intersection of Sales, Finance, HR, and BI, providing the analytical rigour and process discipline that underpins sales performance and compensation integrity across the API Business Unit.

Your Key Responsibilities

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- Own end‑to‑end commission management for the API Business Unit – calculation, processing, plan transitions, and UAT testing in Xactly Incent

- Maintain HR commission file weekly – new joiners, LOAs, promotions, transfers, and terminations

- Support quota planning and management – quota assignments by region and rep, adjustments, and ramp‑up configurations

- Prepare and distribute reports and analytics – commission payouts, attainment summaries, and budget vs. actuals for Sales and Finance leadership

- Act as primary point of contact for Sales, Finance, and HR on all commission and quota matters; drive process improvements and ensure compliance

Required Qualifications

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- 2–3+ years of experience in Sales Operations, Sales Compensation, or a related analytical role

- Demonstrated experience managing end‑to‑end commission processes, including plan administration and payout calculations

- Strong proficiency in Excel or Google Sheets, including advanced formulas,



data modelling, pivot tables, and AI features

- Experience working with commission management platforms (Xactly Incent preferred) and CRM systems (Salesforce preferred)

- Excellent attention to detail with a track record of high accuracy in data‑intensive environments

- Strong communication skills – able to explain complex compensation rules clearly to non‑technical stakeholders

- Ability to manage multiple priorities and meet critical deadlines in a fast‑paced, global organisation

Preferred Experience

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- Experience in a CPaaS, SaaS, or technology company

- Familiarity with API/Communications products and sales motions

- Exposure to BI tools such as Tableau

- Experience supporting commission plan design or year‑over‑year plan transitions

How You’ll Benefit

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- Private Medical Insurance

- Group Pension Plan

- Life Insurance and Group Personal Accident

- Ericsson Care Line (EAP)

- Discretionary Time Off (DTO)

- Volunteer Time (VTO)

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who We Are

Vonage is a general cloud communications leader. xcskxlj We help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through programmable‑based unified communications, contact centre solutions, and communications APIs.

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📌 Senior Sales Operations Consultant (Madrid)
🏢 Voice AI Space
📍 Madrid