pb Overview: /b /pbr

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.brp We are looking for a customer-focused professional to join an international organization and provide operational, administrative and customer support.

The successful candidate will play a key role in ensuring excellent service levels, efficient order processing and effective coordination between customers and internal teams. /ppb Key Responsibilities: /b /pulli Handle customer inquiries via phone, email and other communication channels, ensuring a professional and timely response. /lili Provide product, service and basic technical information while maintaining a high level of customer satisfaction. /lili Process and manage customer orders accurately within internal systems and follow up on order status, stock availability and deliveries. /lili Coordinate the resolution of customer issues by collaborating with internal departments and ensuring effective communication throughout the process. /lili Manage returns, warranty claims and related documentation in accordance with established procedures. /lili Create and maintain customer accounts and records, ensuring the accuracy and completeness of all information. /lili Perform administrative tasks and maintain documentation to support daily business operations. /lili Support inventory and logistics-related activities to ensure service continuity and product availability. /lili Assist with invoice, payment and credit note inquiries, escalating and resolving issues when appropriate. /lili Collaborate with cross-functional teams including sales, finance, operations and logistics to ensure an excellent customer experience.



/lili Ensure compliance with internal procedures, quality standards and company policies. /lili Identify opportunities for process improvement and contribute to operational efficiency. /li /ulpb Qualifications Experience: /b /pulli Italian speaker with strong command of English and Spanish, both written and spoken, enabling effective communication in an international environment. /lili2 years of experience in customer service, support operations, or similar client-facing roles. /lili A genuine customer-first mindset, with a consistent focus on delivering high-quality service and positive experiences. /lili Strong interpersonal and communication skills, with the ability to interact effectively across different teams and with external stakeholders. /lili A proactive and collaborative approach, combined with strong analytical thinking and problem-solving capabilities. /lili Previous experience working with business systems such as ERP or CRM platforms is required. /lili Solid command of Microsoft Office tools for daily operational tasks and reporting. /lili Secondary education or equivalent academic background. /lili Basic understanding of financial or accounting principles will be considered an advantage. /lili Additional European languages will be considered a strong plus. xsgfvud /li /ulpb Our offer: /b /pp Join a dynamic international company where you can make an impact and continue developing your career.

We provide an attractive rewards package, including: /pulli Permanent contract /lili Competitive salary and annual bonus /lili Private health, life, and dental insurance /lili Hybrid working arrangement /lili Pension or savings plan contribution /lili Childcare/dependent care support /lili Wellbeing programs and work-life balance initiatives /li /ul

📌 Customer Service Specialist Italy (España)
🏢 Confidential
📍 España