The role is a Customer Success Manager position within the hospitality sector, focused on supporting hotel clients using Amadeus solutions. It is based in Barcelona and has been created as part of a regional transformation, consolidating teams from multiple regions into a European structure.
The CSM works with high-value clients and acts as a trusted advisor, ensuring strong product adoption, managing the full customer lifecycle, and aligning solutions with client needs. The goal is to position the CSM as a key consultant who combines product expertise with strategic guidance, ultimately driving customer success and reinforcing Amadeus’ credibility.
As a CSM your role will be to:
Key Responsibilities:
Customer Management
- Own and manage a portfolio of strategic accounts
- Build strong stakeholder relationships and act as trusted advisor
- Handle escalations and ensure high customer satisfaction
Product Adoption & Value
- Drive product usage and optimization
- Share best practices and provide strategic guidance
- Deliver value-driven Business Reviews using customer data
Retention & Growth
- Secure renewals and mitigate risks
- Identify and drive upsell and cross-sell opportunities
- Collaborate with Sales to expand accounts
Collaboration & Improvement
- Partner with internal teams (Sales, Product, etc.)
- Ensure smooth renewal and contracting processes
- Collect customer feedback to support product improvements
About the idóneo candidate:
Experience
- 3–5 years in Customer Success or similar role
- Hospitality industry and Amadeus tools (preferred)
Skills
- Strong relationship management and communication
- Analytical and problem-solving mindset
- Ability to multitask and influence stakeholders
Education & Languages
- Bachelor’s degree (or equivalent experience)
- Fluent in English (Arabic is a plus)
What we can offer you:
- ? A complete rewards offer - Amadeus provides attractive rem
📌 Customer Success Management Principal (Barcelona)
🏢 Amadeus Hospitality EuropeU.
📍 Barcelona
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