This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in Spain.

We are seeking a strategic and hands-on customer success leader to build and scale a world-class customer experience function within a fast-growing technology environment.
This role offers the opportunity to redefine how customers receive value, moving beyond traditional support toward a growth-focused partnership model.
You will lead a high-performing team, create scalable success frameworks, and establish operating systems that improve customer outcomes.
Working across product, engineering, sales, and technical teams, you will shape the future of customer engagement.
The idóneo candidate combines commercial thinking, technical curiosity, operational excellence, and strong leadership skills.
You will have significant ownership and influence in building a customer success organization designed for scale.
This is an opportunity to directly impact customer growth, retention, and long-term business success.





Accountabilities:

In this role, you will own the evolution of the customer success function by creating scalable processes, developing a high-performing team, and ensuring customers receive strategic value. Your responsibilities will include:
- Building and implementing the customer success operating model, including segmentation, coverage strategies, account planning, health indicators, review processes, renewal workflows, and scalable customer programs.
- Leading, coaching, and developing a customer success team by establishing clear expectations, improving performance, and creating a culture of ownership and continuous improvement.
- Managing strategic customer relationships by ensuring key accounts have clear objectives, adoption plans, stakeholder alignment, risk visibility, and growth opportunities.
- Helping customer success managers become trusted growth partners who can understand custom

📌 Head of Customer Success (España)
🏢 Jobgether
📍 España