At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

About the role

As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption.



You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission
- Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
- Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
- Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
- Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
- Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
- Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

About you
- You are a native Spanish speaker with outstanding communicatio

📌 Customer Onboarding Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona