Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day.

Job Description

We are looking for a motivated and customer-focused Customer Success Manager to join our T-Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.




This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
Responsibilities and Duties
- Customer Journey Management: Own and improve the end-to-end customer experience on the T Cloud Public Marketplace, ensuring customer satisfaction and retention.
- Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
- Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
- Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
- Documentation & Tools: Maint

📌 Senior Customer Success Manager T Cloud Public (Granada)
🏢 T-Systems Iberia
📍 Granada