Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing. As part of a global agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide. Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries. This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.

What Youill Do:
- Core Responsibilities: Drive operational excellence, ensure consistent high-quality event delivery, manage P&L;,



optimize processes, and maintain compliance across both countries
- Team Leadership: Coach and develop Team Leaders; foster high-performance culture focused on accountability, collaboration, and continuous improvement across the region
- Change Management: Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturity
- Client Relationship: Serve as senior escalation point for major clients; ensure operational delivery aligns with expectations; act as trusted creative advisor and strategic partner
- External Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media, industry associations, influencers, and thought leaders to enhance market visibility
- Global Collaboration: Partner with cross-functional teams and international peers to align on general standar

📌 Senior Operation Manager Meetings (Barcelona)
🏢 Amex
📍 Barcelona