Job summary

As a Provider Relations Analyst, you will be part of the Network Management department, responsible for managing and developing strategic relationships with healthcare providers across the European network. You will serve as the primary point of contact for a portfolio of provider accounts, including hospitals, clinics, and specialist facilities, driving engagement, performance, and long-term partnership value.
You will work closely with internal stakeholders across Network Management, Operations, Claims, Clinical, Service, and Commercial teams to ensure providers deliver an exceptional experience to Cigna members while supporting Cigna's strategic objectives.
Success in this role requires a proactive, relationship-focused approach, combining account management expertise, data-driven decision making, and strong stakeholder management skills.

Key Responsibilities

Strategic Account Management
- Own and develop relationships with an assigned portfolio of healthcare providers.




- Act as the primary point of contact for provider accounts and build trusted partnerships with key decision-makers.
- Develop and execute account plans for strategic providers, identifying opportunities to improve engagement, performance, and mutual value.
- Conduct regular business reviews with providers to discuss performance, operational metrics, member experience, and improvement opportunities.
- Support the transition toward a comprehensive provider account management model, including public and private providers in strategic locations.

Provider Performance Management
- Monitor provider performance through operational, financial, and service-related KPIs.
- Analyze utilization, claims, direct payment activity, turnaround times, complaint trends, and other relevant metrics.
- Identify performance gaps, root causes, and opportunities for service enhancement.
- Drive corrective action plans and continuous improvement initiatives with providers and internal stakeholders.
- Ensure

📌 Provider Relations Analyst Europe | German Speaker (Madrid)
🏢 Cigna Group
📍 Madrid