About Acai Travel
Acai Travel is revolutionizing the travel industry by empowering leading Online Travel Agencies (OTAs) and Travel Management Companies (TMCs) with cutting-edge AI agents that automate complex travel agent tasks. Our customers are large enterprises managing thousands of bookings monthly, and we help them achieve operational excellence through intelligent automation of GDS workflows.
Founded by industry veterans who successfully sold their previous company to American Express General Business Travel, we bring deep expertise in travel technology and AI. We're a fast-growing, VC-backed startup working with customers like TravelPerk.
At Acai, you'll join a talented, collaborative team driven by innovation, personal growth, and mutual success. Our culture is grounded in Zen and Tibetan Buddhism principles, fostering ego-less problem-solving and self-awareness.

The Opportunity
We're hiring a Senior Customer Success Manager to own the post-sale customer journey end-to-end for a portfolio of 4-6 accounts—from onboarding through adoption, value realization, and renewal.



You'll work alongside a Lead CSM who handles our largest enterprise accounts, while you ensure consistent success across your book of business.
This is a hands-on, operationally embedded role in a high-growth startup environment. You'll be the first line of support for your customers—triaging issues, opening incidents, tracking bugs with Product & Engineering, and staying on top of their day-to-day operations. You're not doing occasional check-ins; you're deeply familiar with how your customers use the product every day.
You'll directly impact customer retention (target: >95% GRR) while helping build the processes that will scale with us. You'll report directly to the Co-Founder & CTO, with a clear growth path to Lead CSM or strategic accounts as we expand.

What You'll Own
Day-to-Day Operations & Support (30%)
- Be the go-to person for customer issues and questions
- Triage incoming requests

📌 Senior Customer Success Manager (Barcelona)
🏢 Acai Travel
📍 Barcelona