JOB PURPOSE

In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment.
Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

KEY RESPONSIBILITIES

CHANEL Ambassador: the Fashion Advisor embodies the values of the Brand.
- CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team.
- Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
- Respects the uniform and grooming guidelines at all times.
- Ensures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines.

Experience creator: the Fashion Advisor surpasses client expectations.
- Creates a tailor-made client experience, personalized solutions for each visit and each client,



using the CHANEL experience ritual and building long-lasting relationship with clients.
- Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients
- Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment to come up with unique moments made just for them.
- Help the client to develop their own style, and if needed propose alterations to be made
- Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.

Business driver: the Fashion Advisor is performance-minded in order to achieve our objectives.
- Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business
- Contributes to build the business by achieving sales ta

📌 Fashion Advisor (Barcelona)
🏢 Chanel
📍 Barcelona