Concentrix Spain is seeking customer-focused, motivated individuals to join our multilingual team in Italy. This is a fantastic opportunity to develop your career in customer experience with a leading integral outsourcing provider, supporting internationally recognised brands. Join us in a dynamic, inclusive, and collaborative work environment, focused on your learning and professional growth.
Role Overview – Customer Service and Support Jobs in Italy for Concentrix Spain
- Deliver friendly and professional support to customers across phone, email, and chat channels in Italian and English.
- Assist customers with enquiries related to products, services, orders, technical issues, and account information.
- Provide solutions to customer queries and resolve issues promptly, maintaining high standards of customer satisfaction.
- Follow company procedures and ensure accurate case documentation in CRM systems.
- Work collaboratively with colleagues and management to achieve team targets and Key Performance Indicators (KPIs).




- Support the positive reputation of our international clients through a solution-oriented approach.
- Participate in ongoing training and development to enhance your customer service and technology skills.

Essential Qualifications for Multilingual Customer Service Careers in Italy
- Fluency in Italian (C1 level or above) and good command of English (B2 level minimum).
- Strong communication, active listening, and interpersonal skills.
- Previous experience in customer service, call centre, or BPO is a plus, but not essential.
- Reliable, organised, and able to handle multiple tasks in a fast-paced environment.
- Positive attitude, problem-solving mindset, and a customer-centric approach.
- High attention to detail and accuracy in data entry.
- Eligible to work in Italy (EU Passport or valid work permit/residency required).

Offer & Benefits – Join Concentrix Spain’s Multicultural Team in Italy
- Competitive salary with potential for performance-based

📌 Italian Speaking TL Concentrix Spain (Barcelona)
🏢 workster.jobs
📍 Barcelona