We are looking for a person that would like to join us in Viking Assistance Torrevieja and together with us continue fostering a good and healthy culture.
We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You'll become a part of a growing company where success hinges on strong teamwork. To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.

What do we expect from you:
- Take big part in recruiting.
- Coaching and competence development.
- Assisting and coaching employees to provide top-notch service to our customers
- Implementation of new procedures, projects, and customers.
- Personnel responsibility administration such as time sheets, salary file, absence routines, updating/maintaining shift plan.
- Used to following service levels - KPIs and SLA’s.
- Follow up on quality and deviations, plan and execute.
- Create and maintain instructions and operations manuals.
- Resource management,



shift planning and maintenance
- Covering for other Team leaders.
- Work closely with other departments within Viking Assistance Group.

What qualifications we are looking for:
- You have great experience from leadership or supervision within call call center
- Solid experience from customer service sector
- You have been a team leader before, or you would like to step up to become one.
- You speak and write fluent in Norwegian
- You speak and write good English.
- You are experienced of changing environment
- You are able to switch from detail to helicopter perspective if necessary.
- You are experienced in recruitment.

Who are you?
- You understand the importance of a strong company culture
- You can handle both operational as well as strategic thinking.
- You are good at prioritization and decision making in a hectic environment.
- You are good at working independently.
- You have a structured approach and get t

📌 Team Leader Norway (Torrevieja)
🏢 VIKING
📍 Torrevieja