Telephone Operator – The Ritz‑Carlton Abama Resort, Tenerife, Spain. Full‑time, non‑management position.

Responsibilities

- Answer all internal and external telephone calls promptly, professionally and courteously.
- Direct calls and guest requests accurately to the appropriate departments.
- Provide guests with detailed information about resort facilities, dining venues, spa services, activities, transportation and local attractions.
- Manage guest requests efficiently and follow up to ensure complete satisfaction.
- Record and deliver messages accurately while maintaining the highest level of confidentiality.
- Support emergency communication procedures in accordance with established hotel protocols.
- Work closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage and other departments to ensure seamless communication across the resort.
- Maintain up‑to‑date operational information and internal directories.
- Ensure every telephone interaction reflects The Ritz‑Carlton’s commitment to personalized luxury service and attention to detail.
- Support Front Office operations whenever required to enhance the overall guest experience.

Qualifications

- Warm, confident, and professional communication style with a genuine passion for guest service.
- Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative or a similar customer‑facing role, preferably within luxury hospitality.
- Excellent multitasking, organizational and problem‑solving skills.




- Ability to remain calm and composed while managing multiple priorities.
- Collaborative mindset and ability to work effectively with different departments.
- Fluency in English and Spanish is essential; German or additional languages are a strong advantage.
- Good computer skills; experience with hotel property management systems is an asset.
- Valid work permit for Spain.

Benefits

- Attractive salary above market standards with versátil compensation benefits.
- Explore Rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to partner, parents and immediate family.
- 20% Food & Beverage discounts across Marriott hotels and 50% discounts at our resort’s restaurants.
- Up to 75% flight discounts for Tenerife residents travelling to mainland Spain.
- Corporate benefits program with discounts on leisure activities and travel.
- A special birthday gift.
- A complimentary stay at our resort after one year of service.
- 13th and 14th salary payments.
- Continuous learning opportunities through Marriott International University.
- Career development and growth opportunities within a global hospitality company.
- Complimentary employee dining.
- Uniforms and laundry service provided (depending on department).
- Team events, celebrations and social activities.
- Opportunities to participate in Corporate Social Responsibility initiatives.

Marriott International is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis.

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📌 Telephone Operator (Santa Cruz de Tenerife)
🏢 The Ritz-Carlton Hotel Company
📍 Santa Cruz de Tenerife