About the role

As a Scheduling Success Coordinator (French Speaker), your primary role is to maximize the effectiveness and efficiency of Agilent’s field organization that impacts cost and revenue for the business. Focusing on strategic planning to optimise the field service team and meet our customer service commitments, as well as managing the daily operations within a given geography that continuously meets and exceeds the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time.

Objectives

Lead the scheduling team within a given geography to manage strategic planning of all onsite events and provide the Leadership team with a point of contact for escalations. Effectively schedule and optimise Agilent Field System Engineers and Alternate Service Partners for installation, repair and maintenance services for instruments at customer sites. Successfully manage communications with the customer and internal stakeholders, influencing key stakeholders to provide optimal results for our customers. Prioritise customer onsite response times, in alignment with customer expectations and Agilent measures. Build strong relationships with our internal business partners and stakeholders to strengthen our ability to deliver a superior customer experience. Serve as single owner of the planning board to drive continuous improvements, reducing cost and increasing productivity.

Responsibilities

- Determine and develop approaches to assignments and processes, contributing to continuous improvement efforts with resource optimisation and customer satisfaction as driving factors.
- Own the confirmation of all onsite service orders within an assigned geography.
- Personally responsible for meeting customer response times, providing quality service,



and ensuring field resources are effectively deployed for customer on‑site services.
- Ensure the most cost‑effective Field Service Engineer is selected for services; reschedule where required to meet business objectives.
- Work collaboratively with different departments to maintain consistent customer satisfaction.
- Lead solutions that meet Agilent’s and customers’ onsite needs, raising scheduling escalations when necessary.
- Maintain an accurate record of engineer availability and commitments, utilising our business enterprise tools.
- Proactively manage resource shortages independently or in collaboration with appropriate leaders.
- Accountable for customer satisfaction and developing relationships that promote retention and loyalty, inclusive of the Agilent Customer Survey.
- Utilise in‑depth knowledge of Agilent processes and procedures with high attention to detail.
- Arrange and plan complex, high‑impact services with minimal management intervention.
- Ensure all working relationships follow Agilent Technologies Standards of Business Conduct.

Qualifications

- Academic degree with a technological or engineering background; alternatively, equivalent background or experience in a similar role.
- Experience working in customer service and/or project management.
- Strong planning and organisational skills with high attention to detail.
- Negotiation and persuasion skills.




- Resourceful and solutions‑oriented.
- Capable of working flexibly and autonomously where required.
- Business collaboration capabilities.
- Understanding and focus on leading solutions and being resourceful.
- Ability to facilitate team collaboration and approach situations with maturity and diplomacy.
- Ability to thrive in a dynamic and fast‑paced environment.
- Proactive attitude and ability to generate ideas and problem‑solve.
- Effective communication and interpersonal skills, focused on providing timely communication.
- Driven to achieve a successful customer experience while also meeting internal measures.
- Fluent in both French and English.

Benefits

- Core integral benefits to all staff (healthcare, pension, life insurance, etc.).
- Stock Purchase Plan.
- Life Insurance.
- Pension.
- Healthcare.
- Employee Assistance Program.
- Holiday.
- Company activities (may vary by country).

Additional Details

Full‑time weekly schedule. Travel required: Occasional. Shift: Day. Duration: No end date. Job function: Customer Service. Graduate and Student career opportunities available.

Pay ranges are determined by role, level and location. Within the range, individual pay is determined by location and additional factors, including job‑related skills, experience and relevant education or training. Pay and benefit information by country are available at

Equal Opportunity Employer

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

#J-18808-Ljbffr

📌 Scheduling Success Coordinator - French Speaker (Barcelona)
🏢 ES00 Agilent Technologies Spain
📍 Barcelona