Love turning complex travel operations into scalable system solutions?

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Join the global DERTOUR DMC network and help shape the technology behind millions of travel experiences.

Business Analyst – Travel Systems (m/f/d)
Travel Technology | International Operations | Europe / Mediterranean / North Africa

From hotel reservations and transfers to excursions and in-destination services – travellers around the world rely on the DERTOUR DMC network to deliver seamless travel experiences.

Our international network includes 21 Destination Management Companies (DMCs), around 2,000 employees, 71 offices in 31 destinations and approximately 4 million guests per year. Reliable systems and well-structured business processes are essential to keep this global travel ecosystem running smoothly.

As DMC Business Analyst, you translate operational requirements into scalable system solutions and help optimise our mission-critical travel systems across the international DMC network.

Location

This role can be based in any European, Mediterranean or North African destination where a DERTOUR DMC operates (for example Palma de Mallorca, Antalya, Iraklion, Tunis or Hurghada), with alignment to European working hours.

Your Role
Project-Focused Business Analysis

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- Identify, analyse and document business requirements for strategic initiatives across the global DMC network

- Translate operational needs into structured technical specifications for system configuration, integration and implementation

- Conduct GAP analyses and assess feasibility of new features within complex travel system environments

- Map and optimise end-to-end business processes across booking, transfer and excursion operations





- Facilitate workshops and stakeholder discussions across business and technology teams

- Support testing processes including UAT, regression testing and functional validation

- Ensure structured communication between project leads, business owners and technology partners

Operational Excellence & System Collaboration

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- Act as key liaison between DMC business units and Application Support teams

- Analyse system or process challenges within daily operations

- Identify recurring issues and translate them into sustainable system or process improvements

- Support the smooth adoption of system changes through structured clarification and communication

- Contribute to the stability, scalability and continuous optimisation of mission-critical DMC applications

Your Profile

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- Proven experience as a Business Analyst in system implementation or transformation projects

- Strong background in requirements engineering, system implementation and collaboration with technology providers

- Experience working with complex operational systems xcskxlj or service platforms

- Understanding of travel industry operations, ideally within a Destination Management Company (DMC), tour operator or travel platform

- Ability to translate complex operational processes into structured and scalable technical solutions

- Strong analytical mindset combined with confident stakeholder management

- Structured, solution-oriented and ownership-driven working style

- Fluent English (written and spoken); German is advantageous

- Willingness to travel internationally when required

Why join DERTOUR DMCs?

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- Work in a truly global travel organisation

- Collaborate with teams across 30+ destinations worldwide

- Shape the systems and processes behind millions of travel experiences every year

- Be part of an international network connecting destinations, technology and travel operations

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📌 DMC Business Analyst (m/f/d) (Palma)
🏢 DERTOUR DMC Network
📍 Palma