Experteer Overview
As Senior Business Automation Architect, you will design and implement AI-driven automation on ServiceNow to boost operational efficiency across the enterprise. You will define scalable, governed AI workflows and integrate them with data and systems, partnering with business and tech teams. The role focuses on governance, auditability, and effective automation at scale in a global, diverse environment. You will influence how AI agents interact with workflows and human decisions to deliver measurable business value. This is an opportunity to shape enterprise AI-enabled automation for a global air travel ecosystem.

Compensaciones / Incentivos
• Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)
• Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms
• Ensure governance, auditability, and control for AI-driven actions
• Integrate AI solutions with enterprise workflows, data models, and systems
• Identify automation opportunities and translate them into scalable AI-enabled solutions




• Monitor and optimize AI-driven processes to ensure business value realization
• Collaborate with business stakeholders, architects, and delivery teams

Responsabilidades
• 5+ years of ServiceNow experience including solution design and architecture
• 3+ years in ServiceNow customer service management / customer success management
• Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)
• Strong understanding of workflow design, automation patterns, and enterprise system integration
• Experience designing governed automation (approvals, controls, auditability)
• Solid understanding of data models and data-driven architecture
• Strong stakeholder management and communication skills

Requisitos principales
• flexible remote work up to 2 days/week
• flexible workdays to fit personal life
• flex location—up to 30 days/year remote
• employee wellbeing programs (EAP) for dependents
• professional development via training platforms
• competitive benefits aligned with local markets

📌 Senior Business Automation Architect (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona