Dutch-Speaking Customer Support Agent — Málaga or Alicante, Spain

Málaga or Alicante, Spain | On-site | Permanent contract

️ Start dates: August & September 2026 The opportunity

Join an international customer support team based in Spain, working for a leading Dutch telecommunications brand. You'll be part of a dynamic, multilingual team handling customer inquiries across service, technical support, and fiber optic topics — all in Dutch.

This is not cold calling or outbound sales. You'll be supporting existing customers with billing, subscriptions, technical troubleshooting, and general account advice. What you'll do

Handle customer inquiries by phone, chat or email in Dutch

Provide support across service, technical and fiber optic topics

Identify upselling and cross-selling opportunities as part of the role

Ensure customers stay connected and satisfied What we're looking for

Native or near-native Dutch speaker (mandatory)

Good level of English

Customer service experience is a plus — but not mandatory





EU passport or valid right to work in Spain

Available for one of the upcoming start dates Working hours

Monday to Friday: 08:00–20:00 (rotating shifts)

Saturday and Sunday: 09:00–17:30

Mandatory availability on Monday mornings and three evening shifts per week (including Friday evenings) Salary & contract

Permanent contract under Spanish labor law

Salary from €1,342 to €2,094 gross/month depending on hours (25h to 39h per week)

2-month probation period Relocation support

Option 1: Company accommodation — 3 months shared housing provided (summer period)

Option 2: €1,500 relocation bonus + up to €500 travel reimbursement

Option 3 (domestic within Spain): €750 relocation bonus + up to €125 travel reimbursement Training

4 weeks of paid training including classroom, on-the-job and coaching sessions.

📌 Customer Service Representative (Dutch-speaking) - Hybrid (Madrid)
🏢 Hira Talent
📍 Madrid