We are hiring a competitive Supervisor-Front Desk to join our vibrant team at in Palma de Mallorca, Islas Baleares.
Growing your career as a Full Time Supervisor-Front Desk is a great opportunity to develop useful skills.
If you are strong in teamwork, communication and have the right personality for the job, then apply for the position of Supervisor-Front Desk at today!

Job Description

Job Number 23034585
Job Category Rooms & Guest Services Operations
Location Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C/Raixa 2, Palma de Mallorca, Baleares, Spain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION PURPOSE

To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting

Receptionists and Concierges , maintaining a calm, professional environment at all times.

ESSENTIAL FUNCTIONS

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Prepare documentation for daily business.

• Ensure prompt, efficient and courteous reception of guests.

• Record and administer arrivals and departures.

• Assist in training new staff members, coach them and monitor their performance.

• Ensure full liaison with other members of the team

• Ensure the desk is covered at all times, allocating meal breaks sensibly.

• Full awareness of current daily status of Hotel.

• Be aware of daily functions, events, VIP and group arrivals.

• Ensure smooth hand over to next shift.

• Handling communication and recording of complaints.

• To carry out any other duties as required

• Strong communication with other departments, especially Reservations

• Strong relationship with guests and internal customers





• Key relationship with Front Office Manager and other HOD’s .

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Knowledge : Must be able to speak, write and converse fluently in English and Spanish. German is a plus

High level of Computer skills (Microsoft Office)

COmpetencies:

• Problem Solving and Decision Making

• Adaptability: display flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.

• Coworker & Customers Relationships

QUALIFICATION STANDARDS

High school or equivalent education required. Bachelor’s Degree preferred (Tourism, Hospitality Management)

Knowledge of Opera and familiarity with Internet/MS Office applications and related IT preferred .

At least 3 years of experience within the hospitality industry (5* Hotel), Front Office department preferred

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Benefits of working as a Supervisor-Front Desk in Palma de Mallorca, Islas Baleares:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary

📌 Supervisor-Front Desk - Urgent Role (Palma)
🏢 Importante empresa
📍 Palma