Mercier Consultancy MD is excited to offer positions for Italian Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals fluent in Italian who are passionate about providing top-notch customer service. As part of our dynamic team, you will support our Italian-speaking clients by addressing their inquiries and ensuring a seamless experience with our products and services.

Key Responsibilities

- Deliver exceptional customer support to Italian-speaking clients via phone, email, and live chat.
- Manage and resolve inquiries related to products and services in a timely manner.
- Assist customers with any concerns they might have, ensuring a high level of satisfaction.
- Document customer interactions accurately and maintain records for future reference.
- Collaborate with other teams to improve customer experience and expedite resolutions.




- Stay informed about product updates and developments to provide accurate information to customers.

- Fluency in Italian (written and spoken); English language skills are beneficial.
- Previous experience in customer service or a similar role is preferred.
- Excellent communication skills with a customer-oriented approach.
- Ability to handle multiple inquiries in a fast-paced environment.
- Familiarity with using customer support software systems is a plus.
- Enthusiastic, proactive, and a quick learner.
- Strong attention to detail and problem-solving skills.

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...

📌 Italian Speaking Customer Support Jobs - Work In Sofia (España)
🏢 Importante empresa del sector
📍 España