We are looking for Icelandic-speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure, and prefer a consistent and organized work environment.

Position Overview

As a Travel Support Advisor, you will assist travelers and accommodation partners using Booking.com. Your responsibility is to provide accurate information, resolve issues efficiently, and ensure a reliable customer experience.

Contract & Benefits

- 38.5h/week, Monday/Sunday
- Salary: 22,249 gross/year
- Shift: 09:00/20:00 rotative
- 27 days of annual leave
- 3 weeks of structured training
- Multicultural, international environment
- Modern office near Westfield Glories (Barcelona)

Hybrid Work & Relocation Package

- Hybrid model
- Relocation package available (

1 month of paid accommodation)

Key Responsibilities

- Support travelers and partners via phone and email, following established procedures





- Provide clear and precise information regarding bookings, payments, and service conditions

- Manage requests such as modifications, cancellations, and technical inquiries

- Mediate between guests and accommodation providers in a neutral and solution-oriented manner

- Document all interactions and ensure compliance with internal guidelines

- Maintain a professional approach in all communication

Requirements

- Icelandic (C2) and Advanced English

- Strong written and verbal communication with a structured approach

- Proficiency in Office 365, CRM tools and internal systems

- Ability to handle complex cases with calm and consistency

- Reliability, discipline and adaptability to process updates

- Previous customer service experience is an advantage

- Interest in travel and accommodation platforms is beneficial

📌 Travel Support Advisor in Barcelona (Málaga)
🏢 Importante empresa del sector
📍 Málaga