DKB Code Factory is seeking a Product Manager for Customer Service Automation to own the roadmap and backlog for PEGA-based automation that reduces handling time and improves customer experience in Business Banking.You will translate operational problems into high-impact automation, drive measurable efficiency gains, and partner with engineering, architecture and frontline teams to deliver scalable solutions while promoting responsible AI governance.
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📌 Product Manager - Customer Service Automation (Madrid)
🏢 DKB Code Factory
📍 Madrid
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