The Cigna Group in Madrid is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives based in Madrid, reporting to a Senior Supervisor responsible for different sites. The role focuses on driving operational excellence, managing performance against integral and client KPIs, and fostering a high-performance, customer-centric culture.
The successful candidate will drive improvements, coach staff, and collaborate with HR on staffing, training, and development.
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📌 Customer Service Supervisor — Lead Kpi Excellence (Madrid)
🏢 The Cigna Group
📍 Madrid
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