Descripción del trabajo Description: In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
What you will do in this role
- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Understand and comply with administrative duties including holiday, sickness and overtime
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
Requirements
- Are proficient or bilingual in Norwegian and are fluent in English
- 1+ year working CS experience is required, automotive industry experience is plus.
- Driving electric vehicles or having working experience in electric vehicles is preferred
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration required.
- Good disposition to work in a customer service environment
- Customer care skills – ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalat call to resolution
- A minimum of 6 months commitment is required for this role.
Offer: What’s in it for you
- Salary 21.700 euros gross/year + up to 2.000 euros gross/year in bonus
- Full-time 39 hours/week: Monday to Friday 09:00-18:00 / 08:00-17:00 rotative
- Permanent contract
- Central location in Malaga
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses