We are looking for German with an excellent level of English to join our amazing Helpdesk Team in Barcelona!
We offer a two-week training program in August, followed by the official start of the role on 1 September, giving you the opportunity to build your skills and get ready for success from day one
RESPONSIBILITIES
Join us as a Full-Time Helpdesk Specialist! You will be responsible for providing first-line technical support, troubleshooting, and assistance for multifunction printers and related devices.
Your daily tasks will include:
- Handling customer inquiries via phone and chat.
- Providing technical support and troubleshooting.
- Supporting customers from the UK market and one additional market (French, Swedish, Italian).
- Delivering a high-quality customer experience while resolving technical issues efficiently.
WHAT WE OFFER
- Monday to Friday schedule – weekends are for relaxing!
- 39-hour workweek, with shifts scheduled between 10:00 AM and 7:00 PM
- Annual gross salary of €19,623.91,
plus a monthly productivity and quality bonus of up to €160 gross (up to €1,920 gross per year).
- Two weeks of training at the Barcelona work centre, scheduled to begin on 3 August. Official start of the role: 1 September.
- Office located just a few minutes from Hospital Clínic metro station.
- Career development and growth opportunities.
- On-site position in Barcelona with the possibility of remote work once you’ve gone through a solid learning curve and become independent in your role!
REQUIREMENTS
- Valid Spanish NIE and Social Security Number.
- Currently living in Barcelona.
- Immediate availability to start.
- Fluency in German, along with an excellent level of English.
- Availability to work on-site at our Barcelona office.
Please note: Applications from candidates who speak only English will not be considered.
We are committed to equal opportunities, non-discrimination, and protecting your personal data in line with legal requirements throughout our recruitment and selection process.
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📌 Helpdesk – German (requirement now based in Barcelona)
🏢 MST HOLDING
📍 Barcelona
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