Descripción del trabajo Start: or Work model: On-Site/hybrid model possible (23 days per week on-site, depending on performance) Employment type: Full-time

DUTIES AND RESPONSIBILITIES

Handle inbound customer inquiries via phone, chat, and email channels Support customers with mobile, internet, and TV-related questions and issues Assist with SIM card activation, mobile data setup, and account-related requests Guide customers through TV box installation and home internet setup processes Troubleshoot basic technical issues and provide effective solutions Deliver professional, customer-focused, and solution-oriented support Identify cross-selling and upselling opportunities when appropriate Maintain accurate customer records and interaction notes Collaborate with colleagues and internal teams to ensure high-quality customer service Meet service quality, productivity, and customer satisfaction targets.

REQUIREMENTS

Native-level Dutch (C2),



English at B1 level or higher Strong communication and customer service skills Customer-oriented mindset with excellent problem-solving abilities Comfortable identifying cross-selling and upselling opportunities Good computer literacy and ability to learn new systems quickly Tech-savvy with an interest in technology and telecommunications services Availability to work rotational schedules, including evenings and weekends Legal right to live and work in Spain with valid documentation (EU passport or residency permit) Previous customer service, contact centre, retail, hospitality, or sales experience Experience in telecommunications, technology, or technical support environments Experience handling phone, chat, or email support channels.

OFFER

- Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere Guidance and tools to reach career p

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📌 Customer Support Representative (m,f) Dutch : Telecommunications / internet (Málaga)
🏢 Personalbüro U. Herrmann
📍 Málaga