Descripción del trabajo We’re Hiring: Hotel Booking Agent¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no duda en enviar su candidatura.At Netzon Group, we’re growing fast—and we’re looking for motivated Hotel Booking Agents to join our International Team in Barcelona.If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

Travelodge is a well-established British hotel brand with more than 600 locations across the UK, Ireland, and Spain. With over 40,000 guest bedrooms and more than 3 million cooked breakfasts served each year, Travelodge is committed to continuously improving the customer experience by offering quality facilities in key locations.

Your Mission

- Managing high volumes of inbound calls focused on hotel reservations, including new bookings, amendments, and cancellations
- Converting enquiries into confirmed reservations by confidently guiding customers through the booking process
- Using a sales-driven approach to maximise conversion rates and secure bookings on the first call
- Upselling room categories and promoting additional services (e.G. breakfast, Wi-Fi, upgrades) to increase booking value
- Identifying customer needs quickly and recommending suitable options to enhance their stay
- Meeting and exceeding individual sales targets, conversion rates, and call handling KPIs
- Maintaining strong product and system knowledge to provide accurate availability, pricing, and offers
- Delivering a high standard of customer service while balancing efficiency and sales performance

What We’re Looking For

- Fluency in English (Spanish is a Plus)
- Strong interpersonal and verbal communication skills
- Previous experience in a call centre, sales, customer service, or other customer‑facing roles (preferred but not essential)
- Ability to handle challenging calls and difficult situations professionally
- Strong listening skills and the ability to ask relevant questions to understand customer needs
- Sales experience is an advantage but not required
- High level of motivation with a drive to meet and exceed targets
- Clear, concise, and polite communication style

What We Offer

- Start Date: August 3rd, 2026
- Contract: Temporary (3 months with 1 month of probation)
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- Full-Time: 39 hours per week
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- Working Hours: Rotative Schedule Monday to Sunday - Between 3:00 PM to 11:30 PM
- Salary: €18,711 gross per year
- Performance Incentives: Based on Sales and CPH. Up to €80 per week
- Working Model: Hybrid - 6 days per month in the office
- Training: Office Based from 9:00 AM to 6:00 PM
- Office Location: Barcelona (Eixample)

Why Join Netzon Group?

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping general brands deliver outstanding customer experiences worldwide.

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📌 Hotel Booking Agent - English Speaker (España)
🏢 Netzon Group
📍 España