Descripción del trabajo

Mission: assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.

Main activities

Develop the store sales turnover:

- ImplemenIsolée´s sales policy within the store
- Setting of sales objectives and periodic analysis of the results achieved
- Implementation of the selling ceremony in accordance with the Brand guidelines
- Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
- Set up CRM actions in order to develop the customer database
- Coordinate Trade marketing events
- Analyze sales reports and customer feedback
- Propose action plans in order to exceed the set objectives and increase sales turnover
- Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management

- Participate in the organization of the activity of the store: planning, determine collective and individual actions
- Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals,



identify areas for improvement
- Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
- Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image

- Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
- Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
- . Ensure compliance with operating rules and procedures within the store

Profile

Experience

- 3/4 years store experience
- 2 years minimum team management experience

Specific skills

- Management
- Luxury sales and hospitality techniques

Aptitudes

- Result orientation (mastery of different KPIs)
- Client oriented
- Organization, responsiveness and adaptability
- Written and oral communication
- Knowledge / sensibility of the world of luxury and fashion, and in particular of niche cosmetics.
- Fluent Spanish and English

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📌 Assistant Store Manager Eci Plaza Catalunya (Mos)
🏢 ISOLÉE
📍 Mos