About The Miiro Borneta HotelThe Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open‑plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vista for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.About the RoleAs a Reservations Coordinator, you will play a key role in shaping the guest journey from the very first interaction. You will be responsible for ensuring an efficient, accurate, and commercially aware reservations process, while supporting the hotel’s revenue strategy and maintaining strong relationships with key partners.This position reports directly to the Rooms Division Manager.Reservations ExecutiveKey ResponsibilitiesReservations Strategy & OperationsOversee the end‑to‑end reservations process, ensuring accuracy, efficiency, and alignment with the hotel’s commercial strategySupervise and optimise reservation workflows, identifying opportunities to enhance conversion and guest experienceEnsure all bookings, modifications, and cancellations are managed with precision and in line with brand standardsMaintain full accountability for data integrity across PMS and internal systemsLead the handling of complex, high‑value, and VIP reservations, ensuring a personalised and seamless approachAct as escalation point for reservation‑related challenges, ensuring swift and effective resolutionRevenue Optimisation & Inventory ManagementProactively drive revenue performance through strategic upselling, cross‑selling, and conversion optimisationCollaborate closely with the Revenue team to align inventory, pricing, and availability with demand trendsMonitor pick‑up, pace, and booking patterns, providing insights and recommendations to maximise occupancy and ADRIdentify and resolve discrepancies in rates, availability,



and system configurationsSupport the execution of revenue strategies across all distribution channelsRoom Strategy & Inventory CoordinationLead room allocation strategy, ensuring optimal distribution based on guest value, operational efficiency, and commercial prioritiesOversee room blocking for VIPs, long stays, and groups, ensuring alignment with guest expectations and hotel positioningCoordinate closely with Front Office and Housekeeping to maximise room readiness and operational flowContinuously review and adjust allocations in line with last‑minute changes and business needsPartner Relations & Business DevelopmentManage and develop relationships with key travel agents, consortia, and lifestyle/luxury partnersAct as primary contact for high‑value partners, ensuring seamless communication and service deliveryIdentify opportunities to increase production and drive repeat business through strategic account managementSupport Sales in nurturing partnerships and converting leads into confirmed businessLeadership & Cross‑Department CollaborationAct as a key liaison between Reservations and Front Office, Revenue, Sales, and Guest ExperienceProvide guidance and support to junior team members, fostering a high‑performance and service‑driven cultureEnsure all departments are aligned on promotions, packages, and key operational updatesSupport Front Office during peak periods, ensuring a seamless guest journey from booking to arrivalDistribution Channels & Systems ManagementOversee OTA and channel distribution, ensuring rate parity, availability accuracy, and optimal visibilityWork closely with Revenue to manage restrictions, inventory controls,



and system configurationsContinuously evaluate channel performance and recommend improvementsGuest Experience & Service ExcellenceChampion a guest‑centric approach across all reservation touchpointsPersonally manage complex requests, complaints, and VIP arrangements with professionalism and careEnsure all interactions reflect the hotel’s positioning and elevate the overall guest journeyReporting, Analysis & Decision SupportLead the preparation and analysis of weekly and monthly performance reportsTranslate data into actionable insights to support strategic decision‑makingTrack KPIs related to conversion, revenue, and operational efficiencyProcess Improvement & ComplianceDrive continuous improvement of SOPs, systems, and workflowsEnsure full compliance with company standards, data protection, and audit requirementsIdentify innovation opportunities to enhance efficiency and guest satisfactionWhat We Are Looking ForProven experience in Reservations, Revenue, or Front Office within a 4* or 5* hotel, ideally in a senior or supervisory roleStrong commercial acumen with a clear understanding of revenue management principlesExcellent command of Spanish and English (additional languages highly valued)Advanced organisational and analytical skills, with strong attention to detailAbility to lead processes, influence stakeholders, and drive resultsConfident decision‑maker with a proactive, solution‑oriented mindsetStrong interpersonal and communication skills, with the ability to build relationships across departments and partnersComfortable working in a fast‑paced, dynamic environment with shifting prioritiesFlexibility to work shifts, including weekends if requiredWhat We OfferCompetitive salaryPrivate health insurance (Sanitas)Training and development opportunitiesEmployee discounts within Miiro HotelsCareer progression opportunities within a growing companyA dynamic and collaborative work environment#J-18808-Ljbffr

📌 Reservations & Revenue Coordination Specialist (Madrid)
🏢 Hyatt Hotels
📍 Madrid