UST in Madrid seeks an IT Service 2nd Level Support Specialist with banking experience. The role is hybrid in Madrid (3x2), offering a balance of on-site and remote work. You will act as the main escalation point for complex incidents, perform root cause analysis, and help maintain runbooks and SOPs.
Key duties include incident resolution, collaboration across teams, and contributing to automation while ensuring regulatory compliance. Fluent English is required, with shift/on-call availability.
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📌 Banking IT 2nd Level Support Specialist – Hybrid Madrid - UST
🏢 Ust
📍 Madrid
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