(fluent German & English) Customer Support Consultant (Spain, remotely)(fluent German & English) Customer Support Consultant (Spain, remotely)2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let's see what it takesWhat you will do:Provide exceptional customer support via emailsProcess account seizures (e.G., freezes, wage garnishments) in a timely and compliant mannerProvide information on loan terms, account details, and legal mattersManage tickets and workflows using Zendesk and JiraMaintain clear and structured case documentationCollaborate with internal teams to ensure efficient issue resolutionMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesWhat you need to succeed in this role:Excellent English and German skills (C1 for both spoken and written)Experience in customer supportBackground in banking, legal,



or financial servicesSolid understanding of GDPR and data privacy standardsProficiency in using Zendesk and JiraAnalytical and research skillsStrong attention to detail and reliability when handling sensitive or legal informationPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with ConfluenceBackground working in regulated environmentsBenefits and Perks:Fixed schedule: 9 AM - 6 PM CETOpportunity to work fully remoteInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractorsmay not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support,



and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned general with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us andsend your CV in English, pointing out your outstanding skills!Visit our website: www.Supportyourapp.ComDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Seniority levelSeniority level AssociateEmployment typeEmployment type ContractJob functionJob function Customer ServiceIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at SupportYourApp by 2xSign in to set job alerts for “(fluent German & English) Customer Support Consultant (Spain, remotely)” roles.Spanish Customer Service Representative - Relocate To Greece(fluent Hebrew & English) Customer Support Consultant (Spain)Freelance Dutch Lead Generation (NO SALES) Fully remoteWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

📌 (Danish & English) Customer Support Consultant (Remote) - Remote
🏢 Global customer support leader
📍 Madrid