Descripción del trabajo As anTrilingual Technical Support Specialist,working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities

- Oversee end-to-end management of technical incidents via phone support.
- Promptly resolve technical issues, collaborating with cross-functional teams.
- Analyze requirements, offering effective solutions for client needs.
- Ensure compliance with Service Level Agreements in all client interactions.
- Clearly communicate technical information to diverse audiences.
- Efficiently manage tickets, prioritizing based on urgency and impact.
- Collaborate with internal teams to elevate and resolve high-priority issues.

About You

- You're organized, independent and proactive, and taken an active interest in your work




- You demonstrate empathy and a strong sense of customer relationship
- You have good analysis capacities and enjoy problem-solving
- You're good at verbal and written communication
- You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
- You master the network domains, Vo IP, TCP/IP, internet, etc.
- You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
- You are fluent in French, English and Spanish.
- Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Requirements / Eligibility

- IMPORTANT:To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.).
- With equal skills, all our positions are open to people with disabilities.

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📌 Trilingual Technical Support Specialist | Saas Bcn (Barcelona)
🏢 Ringover ES
📍 Barcelona