Full-timeDepartment: MACS Service CenterLocation: MadridFunctional Area: Customer Service

Company DescriptionFor more than 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 5000 experts from over 75 countries contribute to our sustainable success.

Job Description

Located in Barcelona you support mainly: Catalonia, Valencia, Balearic Islands and the mediterranean coastal places. As part of the Miltenyi Biotec Technical Service team, travels to other cities and places in Spain and Portugal could be needed sometimes, and occasionally international travels.

You are responsible for installation of instrumentation, preventive maintenance activities, system upgrades, and execution of IQ/OQ protocols. Timely execution of corrective maintenance is expected to restore systems to full operational status, including troubleshooting of instrumentation issues at both hardware and software levels.

Management of customer communications (email and telephone) with research and clinical clients, ensuring effective issue resolution and appropriate follow-up to maintain high levels of customer satisfaction.





Preparation of service activities prior to customer visits, including travel arrangements, spare parts management, and verification of measuring equipment and tools; maintenance and updating of the service database; accurate completion of service documentation; adherence to spare parts replenishment processes; and proper care of tools and calibrated equipment.

Communicate effectively with our sales team and application specialists providing our colleagues with information about the needs of our customer, active participation with sales teams in upgrades and service contract renewals.

Qualifications

You have ideally a B.S. degree in Engineering or Electrical engineering (background in Biotechnology is a plus).

You have 2 years of equipment support experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshooting; Flow cytometry and/or laser experience would be an added bonus, though not essential.

Excellent computer networking, troubleshooting and communication skills.

A valid car driving license is required.

Fluent in English and Spanish; speaking Catalan is a strong plus.

Benefits

Diversity: International teams and cross-border intercultural communication.

Room for creativity: It’s the most clever solution that we always strive for.

Miltenyi University: A clever mind never stops learning, take advantage of our in-house Training Academy.

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📌 Field Service Engineer (m|f|d) - Barcelona-based (Madrid)
🏢 Miltenyi Biotec
📍 Madrid