ResponsibilitiesLeading a team of customer service professionals to meet and exceed targetsCoaching, mentoring, and training team members to develop their skills and reach their full potentialTaking ownership of inbound leads and converting prospects into long-term customersBuilding strong relationships with clients and acting as a trusted advisorDriving customer service excellence and setting the standard for the teamSolving problems and providing tailored solutions to meet customer needsCollaborating with other departments to improve processes and client experienceCreating a supportive and motivating team environmentWe offerBase salary of €22,000 gross/year + up to €3,000 gross/year in bonusPrivate medical insuranceFull-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00Fully paid training for the company and the products you will be working onA modern,



centrally placed office in BarcelonaQualificationsYou are bilingual or proficient in Italian plus Spanish, and fluent in English.You have extensive customer service experience in a fast-paced environment, with a proven track record of exceeding targets.You have experience leading and mentoring teams, and a passion for helping others grow.You are professional, organised, and able to manage both your own performance and the team's.You are skilled in tracking KPIs, analysing performance, and driving continuous improvement.You have resilience, a competitive mindset, and a genuine desire to see your team succeed.Still have questions about this position?
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📌 Italian Team Leader - Barcelona
🏢 Job Squad
📍 Barcelona