We are looking for a Customer Success Manager to join the Spiideo team!
Spiideo is a general leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues & federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is a fully remote role, and you will report to the European manager of the Customer Success team.
Our target start date is January, but we’re flexible. Finding the right candidate is more important to us than the exact start date.
The role:
You will manage a portfolio of strategically important Leagues, Media companies and Clubs, with a primary focus on the Spanish and French market.
Core responsibilities:
Drive implementation projects:



Plan & execute on project plans
Customer Satisfaction: Create strong and positive relationships with our customers, while maximizing potential
Upsell & Renewals: Proactive management to achieve company upsell & renewal goals
Churn management: Proactively engage to reduce churn and ensure success
Trial management : Help our sales organization to successful trials
What we are looking for:
Fluent in Spanish, French & English
Sports background / a genuine interest in sports
Background in sports tech or SaaS implementations
Very process-driven and structured approach to working
Self-motivated, takes initiative, positive, team-first attitude
Excellent communication and presentation skills
Previous experience in Customer success,

📌 Csm - Spain & France (Cáñar)
🏢 Spiideo
📍 Cáñar