Responsibilities

- Respond to customer inquiries via email and phone — promptly and professionally
- Analyze errors and resolve issues, including providing clear information and follow-up
- Document interactions and escape complex cases to the appropriate teams
- Independently handle incoming customer requests, including creating tickets for internal tracking
- Take responsibility for follow‑up until reported incidents or errors are resolved
- Handle customer inquiries from Germany, Switzerland, and across Europe
- Serve as an internal first point of contact for operational knowledge of our software

Requirements

- Background in finance and/or accounting is a plus
- Experience handling a high volume of external customer inquiries and internal team follow‑ups is a plus
- Ability to manage a variety of high‑frequency tasks
- Structured and detail‑oriented working style
- Fluent in English and German; additional languages are an advantage

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📌 Customer Care Specialist – Spend (Barcelona)
🏢 Jobtailor
📍 Barcelona