JamesEdition is building a Madrid office and this role is based there. The candidate will resolve customer tickets across email and chat, investigate root causes, and improve the AI agent’s responses.
You’ll triage requests, handle moderation queries, and keep the knowledge base accurate and up to date. We value hands-on experience with CRM or support tools, a methodical, detail-oriented mindset, and the ability to work independently while collaborating with teams across product, sales, and
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📌 Customer Support Specialist - AI & Product Insight (Madrid)
🏢 JamesEdition
📍 Madrid
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