Manager Hotel and Car Partner support
Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long awaited bucket-list trip or overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.
We’re hiring right now for a
Global Manager, Hotel and Car Partner Support
! Search for #Travelport on LinkedIn and hear from our amazing team.
How you’ll make an impact:The Global Manager, Hotel and Car Partner Support will have deep expertise in the hospitality ecosystem relating to hotel and car partners, alongside strong knowledge of products, platforms, and tools provided to partners. The role requires strong expertise in hotel and car products and technical solutions, including integrations, APIs, and distribution capabilities, enabling effective support, issue resolution, and partner enablement at scale. The role is responsible for leading and scaling global partner support operations, owning the end-to-end support strategy and delivering consistent service excellence across regions.
This role will also drive operational modernization by harnessing automation, digital capabilities, and AI to transform support delivery, enhance partner experience, and unlock measurable performance gains. The role partners closely with Commercial, Product, Technology, and regional Operations teams to deliver a seamless, high-quality experience at global scale while supporting growth and innovation.
Your role in action:
Global Partner Support LeadershipOwn the end-to-end global partner support experience for hotel and car partnersEnsure consistent,



high-quality delivery with appropriate regional flexibilityServe as senior escalation point for complex and cross-regional issuesBuild strong relationships with strategic partnersAct as a subject matter expert on hotel and car products and technical solutions including APIs and integrationsDrive operational modernization using automation, AI, and digital technologies
People Management & LeadershipLead geographically distributed teamsSet clear goals and performance expectationsFoster an inclusive, high-performance cultureDrive talent development and succession planningBuild AI-enabled, data-driven capabilities within the team
Operational Excellence & ScalabilityDefine and manage SLAs, KPIs, and operational standardsDrive performance across CSAT, resolution times, and backlog healthImplement scalable solutions across tools and processesEnsure readiness for peak periods and product changesEmbed AI-driven insights to optimise performance and predict demand
Cross-Functional & Regional CollaborationPartner with Commercial, Product, Technology, Finance, and Legal teamsRepresent the voice of partners in integral forumsAlign global frameworks with regional needsSupport onboarding and partner program changesPartner closely with Product and Technology teams on integrations, APIs, and platform capabilitiesChampion AI and automation opportunities across the partner journey
Strategy,



Insights & Continuous ImprovementContribute to global support and partner experience strategyAnalyse performance data to identify trends and risksLead transformation and continuous improvement initiativesProvide executive-level insights and reportingLeverage AI and advanced analytics to drive decision-making
Risk, Compliance & GovernanceEnsure compliance with regulatory and data privacy requirementsIdentify risks and implement mitigation plansMaintain general policy consistencyEnsure responsible and compliant use of AI
Skills & CompetenciesStrong global people management experienceExcellent stakeholder management skillsExperience in matrixed organisationsData-driven and analytical mindsetStrong communication skillsStrong knowledge of hotel and car products, distribution systems, and partner toolsUnderstanding of APIs, system integrations, and platform architectureDigital and AI acumen with innovation mindset
Experience & QualificationsExperience in partner support and operations within hotel and car ecosystemExperience managing global teamsDeep understanding of hotel and car products, distribution models, and technical solutions including APIs and integrationsExperience working with Product and Technology teams on integrations and issue resolutionProven track record of driving modernization using AI and automationExperience using data and analytics to improve performanceBachelor’s degree or equivalent experience
Success MeasuresPartner satisfaction (CSAT)SLA and KPI achievementReduction in escalations and systemic issuesTeam engagement and retentionOperational efficiency improvementsImpact of AI and automation initiatives
Discover why our teams love working hereWe offer a competitive package.
Search for #lifeattravelport & #travelportUK for our employee stories on LinkedIn!
Your journey at Travelport starts here.
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📌 Global Manager, Hotel And Car Partner Support (Madrid)
🏢 Travelport
📍 Madrid